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Can I get RCN service?

Have a question? If you can't find the answer in our help pages, contact us via email.


FAQs  |   Troubleshooting
Cable TV Troubleshooting - How to Power Cycle Your Converter
As with most electronic devices, a converter my sometimes need to be reset to run properly. You do this by a procedure known as Power Cycling the converter.

1. Unplug the converter from it's power source.
2. Wait one full minute.
3. Plug back in.
 

This should reset your Converter into working order again.

Special Notes:

  Remember that power cycling your converter may cause some settings (like Parental Control, Favorite channels, etc.) to reset to their default settings. In these cases, you may need to adjust these settings again.
  When you power cycle a converter, it may take UP TO AN HOUR for information to reload fully.
 

 

 

 

RCN makes setting up your email software quick and easy. Using our EZ Email Set up page makes configuring your mail a matter of point and click.


  How do I change my billing account information?  
  How do I pay my bill online?  
  How do I use my phone features?  
  Where did my favorite TV channel go?  
  How do I set up my email software?  
  How do I change my email password?  
  I forgot my password. How do I get my email?  
  How do I view my bill history?  
  How do I set up new email accounts?
 
   
Think you have a computer virus? RCN offers a free online tool that searches your computer for viruses, including the latest "in the wild" viruses and displays a list of infected files.


 
  
Download RCN's handbook for all the features and instructions for cable TV, phone and internet.

  All areas except Chicago (PDF, 1.28 MB)
  Chicago only (PDF, 1.28 MB)

Also available are the new RCN Email and Dial-up Configuration Instructions (PDF, 1.65 MB).
 
  

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