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Can I get RCN service?

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FAQs  |   Troubleshooting
Cable TV Troubleshooting - Set Up Diagrams

Before reviewing these diagrams, remember the most important thing to remember is that the CONVERTER should ALWAYS be FIRST in ANY configuration. Failure to have the CONVERTER FIRST could result in any 2-way operations (Pay Per View, Video On Demand) not working correctly.

For a detailed view of the set up diagrams, click on the link that describes what you wish to hook up.

Note: If you are connecting a computer that will act as a multimedia center, you may use the "DVR (PVR/TiVo...)" diagram providing that the computer has audio/video output jacks. If it does not (meaning that you will be viewing the TV programs on the computer monitor), the computer will take the place of the TV. See the "Proper Order for Hook Up" guide for more information.

Click here to view the different types of jacks used with audio/video hardware.
Click here to view the different types of cable used with audio/video hardware.

No Converter

  Cable Outlet to TV
  Cable Outlet to VCR to TV
  Cable Outlet to TV to Stereo
  Cable Outlet to VCR to Stereo to TV to Stereo

With Converter

  Cable Outlet to Converter to TV
  Cable Outlet to Converter to VCR to TV
  Cable Outlet to Converter to VCR to TV (w/ Stereo hook up)
  A/B Switch Configurations
  Cable Outlet to Converter to HDTV
  Game Console Configuration
  DVD Configurations
  DVR Configurations (PVR, TiVo, Replay TV, etc.)

Proper Order for Hook Up

  The proper order for hooking up your audio/video hardware.

 

 

RCN makes setting up your email software quick and easy. Using our EZ Email Set up page makes configuring your mail a matter of point and click.


  How do I change my billing account information?  
  How do I pay my bill online?  
  How do I use my phone features?  
  Where did my favorite TV channel go?  
  How do I set up my email software?  
  How do I change my email password?  
  I forgot my password. How do I get my email?  
  How do I view my bill history?  
  How do I set up new email accounts?
 
   
Think you have a computer virus? RCN offers a free online tool that searches your computer for viruses, including the latest "in the wild" viruses and displays a list of infected files.


 
  
Download RCN's handbook for all the features and instructions for cable TV, phone and internet.

  All areas except Chicago (PDF, 1.28 MB)
  Chicago only (PDF, 1.28 MB)

Also available are the new RCN Email and Dial-up Configuration Instructions (PDF, 1.65 MB).
 
  

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