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Have a question? If you can't find the answer in our
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Billing Support - Frequently Asked Questions
What charges will appear on my very first RCN bill?
There are a number of factors that impact the amount of your first RCN statement,
not the least of which is the type and number of services you’ve purchased. Here
are several factors to keep in mind when reviewing your first RCN statement.
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Based on what day of the
month you signed up, RCN will bill you a prorated portion of
your regular monthly service charges for the current month.
This applies to cable TV, phone and Internet services.
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| (b) |
All standard taxes and
fees appropriate for your state and local region will be
included for the current month.
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| (c) |
In keeping with industry
standards, RCN bills one month in advance including estimated
taxes and fees for cable TV and Internet services. So, in
addition to the prorated portion of the first month’s service
changes, you will also be charged the entire amount of the
following month’s regular monthly service charges, taxes and
fees. This is typically the reason why your first statement
will be a larger than succeeding statements, at least where
cable TV and Internet services are concerned. (See item "d"
below regarding phone services.)
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| (d) |
Phone services, in some
part are based on variable usage, and therefore not billed a
month in advance. So, while you will see a prorated charge
for the first month’s service, you will not see an advance
charge for the next month’s service, as is the case with cable
TV and Internet services. This, together with your prorated
charge for your first month of service makes your phone
charges appear less than is typical.
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| (e) |
Installation fees, if
any, are typically included in your first statement following
the technician’s installation visit.
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| (f) |
Charges (if applicable)
for services like Pay Per View or Video On Demand, if purchased
within the month, will also appear on your first statement.
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| (g) |
If you are upgrading to
different a two or three service bundles, expect to see either
prorated and/or advance service charges appear on your statement
for the new services. Likewise, if you are downgrading, expect
to see your next statement reflect prorated service changes
based on the date you stopped the service.
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What taxes and fees does RCN add to my bill?
Taxes and fees charged to customers vary based on the services you are purchasing the
state or local region in which you live. To have a better understanding of the taxes
and fees appearing on your RCN bill, we recommend you visit the
Understanding Your Taxes
and Fees section of this website.
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How do I pay my bill online?
Visit and register for our
Web Self-Care
service. Once you've registered and logged on to the system, visit the Account Summary
page to view and pay your current statement online. Payments can be made by Electronic
Funds Transfer.
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When is payment due for my RCN bill?
To avoid the possibility of incurring late fees, RCN recommends paying your bill
immediately upon receiving your monthly statement. However, you have 28 days from
the statement date (the date printed on the bill) to make your payment.
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Will I be charged a late fee if I do not pay
my RCN bill on time?
RCN reserves the right to charge late fees when payments are not made within the
allotted 28 days. If you are charged a late fee, you will be notified through a
printed message on your bill. RCN encourages customers to make timely payments to
avoid late fees and possible service interruption.
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My payment is late and I’ve received a
disconnect warning. How can I avoid having my services turned off?
Call 1.888.266.6250 and select the option for making payment arrangements.
This will put you in touch with a customer service representative who will help you
settle your account.
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My services have been disconnected due
to late or non-payment. How can I have my services reconnected and is there a
reconnection fee?
Call 1.888.266.6250 and select the option for making payment arrangements.
This will put you in touch with a customer service representative who will help you
settle your account. And yes, you will have to pay a reconnect fee for each RCN
service (cable, phone, Internet) that has been shut off due to late payment and
reconnected. If you have any past due balance, it must be paid in full before
RCN can restore your service.
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Can I receive an electronic version of
my bill instead of (or in addition to) a paper bill?
Yes. Simply visit and register for our
Web Self-Care
service. Once you’ve registered and logged on to the system, visit the Account Summary page.
Then click on the "Change Billing Method" button below the current statement. From there,
you can choose the billing method that's right for you.
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How do I view my bill history online?
Visit and register for our
Web Self-Care
service. Once you’ve registered and logged on to the system, visit the Account Summary
page. Then click on the “View Previous Statements” button below the current statement.
You will be presented with a list of past statements. Click on the statement you want
to view. RCN will keep up to 12 months of statements online. We recommend that you
copy the PDF files to your hard drive for safe keeping.
Note: You will need Adobe Acrobat installed on your computer in order to view your bills,
which are displayed as PDF documents in your web browser. (Many web browsers/computers
come with Adobe Acrobat already included, if yours does not, download
Adobe
Acrobat now).
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Can I pay a bill for someone else?
Yes. To pay an RCN bill for a friend or family member, call 1.800.RING.RCN
and use our automated phone system to make the payment. You will need to have the
account number handy for the bill you are paying. Currently, you cannot pay a bill
for someone else online. This option is only available through our automated phone
system.
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Do I have to pay a deposit for my cable
TV converter box, and if so, how do I get my deposit back?
RCN does not collect a deposit for cable TV converter boxes, but does require
some form of collateral to help ensure the return of RCN equipment when it is
no longer needed. You can provide this collateral with either a credit card
number, which RCN will hold on file, a $50 Fee, or by setting up automatic
monthly payments for your RCN services through a credit card or direct debit
of your bank account. If the service is cancelled and the equipment is not
returned by the day of disconnect, RCN will charge your account the entire
reimbursement cost of any outstanding equipment. a $50.00 fee. This fee charge
will be refunded credited upon return of the equipment to an authorized
RCN location as well as the $50
rebate if this was your method of collateral (as long as it is within 30 days
of your disconnect). Read RCN’s
Equipment Return Policy
for more details.
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Can I pre-pay for a whole year?
Only dial-up Internet customers may pre-pay for a year of service. RCN does not
currently accept pre-payments for other services.
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Can I receive my RCN bill in Spanish
or a language other than English?
RCN does not currently offer bills in other languages.
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If I sign up for RCN bundled Cable TV,
Phone and Internet service, will the charges for all three services appear on
one bill?
All cable TV, phone, and Internet services are available on one bill from RCN.
If you have been receiving separate bills and wish to receive one bill, then call
Customer Service at 1.800.RING.RCN.
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RCN makes setting up your email software
quick and easy. Using our EZ Email Set up page makes configuring your mail a matter of point and click.
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Think you have a computer virus? RCN offers a free online tool that searches your computer for viruses, including the latest "in the wild" viruses and displays a list of infected files.
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