Ultra Call Forward

Ultra Call Forward provides you with the ability to activate and deactivate the Call Forward Variable feature from most touch-tone telephones outside your home. This service also allows you to remotely forward your calls to another number. To access this feature, you must dial the Ultra Call Forward access number, 1-855-692-2393 (NOTE: For NEW telephone customers installed on 7/9/2013 and after, the Ultra Call Forward access number is 1-855-767-2393), the number of the line to be forwarded, and the pin number assigned to the individual telephone line being forwarded.

NOTE: The PIN number is established when the Ultra Call Forward feature is added to the telephone account. If you do not know your PIN number or would like to have your PIN reset, please contact RCN at 800-746-4726. The PIN must be a 4-digit number and must start with a number between 1 and 9.

Ultra - General Information

  • If calls are forwarded to a Long Distance or Regional Toll number, you will be billed accordingly (depending on your RCN long distance plan); if the Long Distance or Regional service provider is not RCN, any applicable charges will be billed by that carrier.
  • Ultra Call Forwarding will take precedence over voice mail if your line is so equipped.

Procedure for Ultra Call Forward Activation

  1. Dial 1-855-244-2393
  2. Enter the ten-digit telephone number that you would like to have forwarded, followed by #.
  3. After the voice prompt, enter your PIN number followed by #.
  4. After the voice prompt, dial *72 to activate the Call Forward Variable feature.
  5. When you hear the dial tone enter the telephone number to which you are forwarding your calls.
  6. Your calls will be forwarded and you will hear a quick beep.

Procedure for Ultra Call Forward Deactivation

  1. Dial 1-855-244-2393
  2. Enter your ten-digit telephone number followed by #.
  3. After the voice prompt, enter your PIN followed by #.
  4. After the voice prompt, dial *73; your calls will no longer be forwarded.
  5. Dial 1 followed by the pound sign to confirm your feature selection.
  6. You will hear: Your calls will no longer be forwarded. You may hang-up, or dial another feature code now.

* The availability of services, pricing and offerings displayed on www.rcn.com are for residential NEW RCN customers only. Commercial and business pricing and service offerings differ. Other restrictions may apply.

Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees or other surcharges. Learn more about taxes and surcharges. Services and pricing are subject to change. Services are subject to RCN’s customer terms and conditions, online shopping terms and conditions, and other applicable terms and conditions.

Not all phone services are available in all areas. Calls to international countries will be rated on a per-minute basis. RCN does not provide Caller ID equipment. Additional charges apply to new or moved phone jacks and may apply to additional cable jacks as well as custom or non-standard installation work. Other restrictions may apply.

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Reprinted from www.pcmag.com with permission. © 2016 Ziff Davis, LLC. All Rights Reserved.

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