How To Use Call Forwarding

Directions for Activation

  1. Lift receiver and listen for a dial tone
  2. Press *72 (There will be a slight pause and then dial tone)
  3. Dial the number where you would like your calls forwarded
  4. Press #
    • Enter the number as you would normally dial it
    • Note: NY and IL customers must enter 1 + area code + number
  5. You will hear a confirmation tone indicating Call Forwarding is in effect

Directions for Call Forward Deactivation

  1. Lift receiver and listen for a dial tone
  2. Press *73 (There will be a slight pause and a subtle confirmation tone)
  3. After hearing the tone, simply hang up; call forward is now deactivated

Select Forward

To Add Numbers to Your List

  1. Dial *63 (1163 for rotary or pulse-dialing telephones)
  2. An announcement will inform you that your Select Forward service is either "ON" or "OFF"
  3. A recording will ask you to enter the number to which your calls will be forwarded
  4. Listen for confirmation announcement and follow instructions carefully

To Add the Last Incoming Telephone Number to Your List

  1. Hang up after receiving the call
  2. Before receiving another call, pick up the receiver and dial *63 (1163 for rotary or pulse-dialing telephones)
  3. A recording will ask you to enter the number to which your calls will be forwarded
  4. Listen for confirmation announcement and follow instructions carefully

To Cancel Select Forward

  1. Lift receiver and listen for a dial tone
  2. Dial *83 (1183 for rotary or pulse-dialing telephones)
  3. A recording will ask you to enter the number to which your calls will be forwarded

* The availability of services, pricing and offerings displayed on www.rcn.com are for residential NEW RCN customers only. Commercial and business pricing and service offerings differ. Other restrictions may apply.

Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees or other surcharges. Learn more about taxes and surcharges. Services and pricing are subject to change. All prices exclude taxes, surcharges, fees and equipment. At the end of your promotional period, standard rates apply. Services are subject to RCN’s customer terms and conditions, online shopping terms and conditions, and other applicable terms and conditions.

Not all phone services are available in all areas. Calls to international countries will be rated on a per-minute basis. RCN does not provide Caller ID equipment. Additional charges apply to new or moved phone jacks and may apply to additional cable jacks as well as custom or non-standard installation work. Other restrictions may apply.

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Reprinted from www.pcmag.com with permission. © 2016 Ziff Davis, LLC. All Rights Reserved.

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