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Equipment We Support

Certain equipment is required for our customers to maximize the RCN Experience. RCN provides full support for RCN supplied equipment to ensure that our services function properly. In addition, RCN attempts to provide limited support for certain types of customer-owned equipment. Generally, we recommend that you contact the manufacturer, service provider, or retailer to ensure that you receive accurate information specific to customer-owned equipment.

If you have installed additional equipment to your RCN phone, cable TV, or Internet service, and experience an outage or other issues, your RCN customer support representative may require you to remove the additional equipment in order to properly trouble shoot the issue. Failure to remove the additional equipment may prevent us from providing assistance.

Examples of RCN Supplied Equipment:

  • coaxial cable
  • cable outlets
  • cable converter boxes
  • remote controls
  • splitters
  • cable modems
  • phone jacks

More advanced equipment includes:

  • HD/DVR converters
  • CableCARDs
  • Voice-Over-Internet-Protocol phone equipment
  • cable gateways (Home LAN)

Examples of Customer-Owned Equipment:

  • TV Sets
  • VCR's
  • game consoles
  • video relay devices
  • personal DVR's
  • DVD Players
  • DVD Recorders
  • customer-owned cable modems
  • customer-owned routers
  • ethernet cards and other software/hardware
  • telephones
  • telephone answering machines
  • relay equipment
  • signal amplifiers
  • Over-The-Air antennas
 

Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees or other surcharges. Services and pricing are subject to change. All photos used within rcn.com are intellectual properties of their respective owners. Services are subject to terms and conditions of RCN’s subscriber agreements, on-line policies, and other applicable terms and conditions. Other restrictions may apply.