VoIP Buyer Essentials: Three Factors in
Choosing the Best VoIP Service

One of the most important aspects of any industry is communication and with today’s technology, there are several different options businesses can consider to converse with their customers and vendors. While there are electronic communication methods like email, chat, and social media channels, phone is often still the preferred method of contact. The choice to switch to a business VoIP provider can help any business adapt their communication methods to a market that is constantly evolving.

Voice over Internet protocol (VoIP) allows businesses to make calls using a broadband Internet connection instead of a local phone company. It should come as no surprise that small-to-medium-sized, as well as enterprise businesses, are making the switch due to the robust features that VoIP offers such as financial savings, portability, flexibility, and the multifunctionality. However, not all business VoIP providers are created equal, so we have compiled three factors that cover the essentials to consider when choosing to make the switch.

  1. Assess Your Business Needs

    Before you start searching for business VoIP providers, take a snapshot of where your business is now and inventory your requirements. Next, think about how you want your company to grow. Consider both your immediate and long-term needs such as staffing, locations, and your business system. Of course, you need to think about your budget and how much can you afford. While VoIP technology is known for its lower cost of ownership, you should inquire what each business VoIP provider system will cost – ask about the setup, monthly service, and maintenance.


  2. Choose the Right System

    Once you have figured out your business needs, the next step is figuring out which VoIP solution is best for you: hosted or an on-site phone system. Each VoIP delivery method has its pros and cons, but neither is better than the other. Some businesses prefer the ease of setup, user adjustability, and lower cost of maintenance of a hosted phone service, while others prefer the control and flexibility over their system with an on-site system. Whether you choose a VoIP solution on your network or contract with a business VoIP provider for a hosted solution, your business may enjoy many of the same benefits. You can receive greater flexibility to send and receive calls from any location and will have access to more features than are available in most local phone company analog services.


  3. Evaluate Each Business VoIP Provider

    While the VoIP market is growing, it is ever-changing with several providers going through mergers and reorganization. With that being said review the longevity, as well as what their goals are for their products and services. As you review provider offerings, consider business system integration options. If your business works with an Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) platform, or uses video conferencing or other collaboration tools, most business VoIP providers have an API for integrating with your business needs.

    Another consideration should be how flexible a VoIP system will be for your business. A phone system should travel where your employees are located. Several VoIP systems provide features like Me Follow Me (FMFM) or Presence, which allow your business to always be connected via phone to raise your level of service availability. Who you choose for your business VoIP provider should also be prepared to give you the same level of care, especially when it comes to customer and technical support. If your business should experience any length of downtime, it may cost you thousands. It should be a provider's utmost priority to be able to resolve any concerns quickly and smoothly.

Businesses aren’t switching to business VoIP providers because it could be the next big thing; they are switching from the local phone company connection to a viable and cost-saving essential service that will help them succeed well into the future. A business VoIP provider like RCN offers a low-cost, easily-managed voice solution through our many service options.

Don’t wait to make the switch; learn more about choosing RCN as your provider. Our wholly-owned, fiber-rich network, high capacity connectivity, and business-grade telephone service with features and support services necessary to effectively run day-to-day operations won’t leave you disappointed.