Small Business

Expanding Real Estate firm needs high quality Phone and Internet service to unify several office locations

The Challenge

 
Few businesses rely on their phone and Internet connections more than real estate agencies. Real estate agents must have access to the latest realty listings and must be able to contact their clients. In turn, their clients must be able to contact them. Especially in this current market, it is vital that agents stay on top of the latest market news and availability of properties in their area. Often, agents need to access and transfer large files to prospective clients who require property photographs or a remote video walkthrough.

A large Real Estate firm came to RCN simply looking for a reliable Phone and Internet solution that would help them cut their monthly expenses. After some Q&A with the client at the first meeting, RCN’s technical experts uncovered some additional critical needs. It seems that while the firm was expanding, the current vendor and service configurations were not able to grow with them. They had multiple providers at each location and there was a lack of consistency and quality, not to mention separate bills from multiple vendors. When an agent called their provider for assistance, they were spending quite a bit of time on hold instead of assisting their own customers.

The Solution

 
By the end of that first meeting, it was clear that a more complete service audit and detailed site survey was in order. RCN technical experts reviewed all of the firm’s locations within 48 hours, then designed an integrated solution to not only simplify the firm’s situation, but saved the firm as much as 50% off their monthly service bills.

Because RCN owns and manages their own advanced fiber-optic network, RCN could offer the firm a complete end-to-end solution, RCN TalkWare®. From bandwidth, to fully featured Voice service to 4-digit dial interconnectivity between all remote work stations and offices, RCN delivered. And, because the unique service was provided on RCN’s hosted VoIP platform, the firm saw the added benefit of a fully configurable virtual call management system. Best of all, the firm saw all Telecom related expenses consolidated to one bill that was a whole lot less.

RCN Business Services is committed to providing the Telecommunications expertise you need to keep your business running smoothly and efficiently. With dedicated in-house service representatives and a specially trained group of operations resources, coupled with a track record of proven reliability and high-quality service, they continue to provide the right products at the right price for businesses large and small.