Health

Doctor’s office needs reliable service at affordable prices

The Challenge

 
From the time patients walk into their doctor’s office until they leave, they need to feel comfortable and confident in their care provider. Even the general office operation can have an impact on a patient’s level of confidence in the doctor. If the office is operating smoothly, the patient can relax. However if the phones are not working properly or the office is unable to process credit card payments because of poor Internet service, the level of confidence a patient has in their doctor may erode.

One doctor’s office found that their current service provider was unable to provide the reliable service and customer support they needed to ensure the office could run smoothly. They spent a lot of time trying to contact customer service representatives – precious time that could have been spent with patients. When they were able to reach someone, they experienced the frustration of being transferred from one rep to another.

They were also paying for services the office was not utilizing, wasting money that could have been invested in equipment or technology to help patients. The office concluded that its current service provider was unable to meet its needs and began searching for a replacement.

The Solution

 
Armed with a list of requirements the office manager met with an RCN representative who completed a full evaluation of the current service set. The RCN representative pointed out that the competitor was charging the office for full Basic Cable TV, when only a few specific channels were needed. The cost savings identified more than made up the cost of an additional Phone line and a desperately needed High-Speed Internet speed increase. The doctor’s office determined that RCN Business Services offered the best solution. With RCN, the office received:

• Reliable phone service with just the right features to allow patients to reach someone whether they needed to confirm an appointment or get after-hours help. High-Speed Internet over an advanced fiber optic network at a cost that did not break the budget.
• High-Speed Internet over an advanced fiber optic network at a cost that did not break the budget.
• Digital Cable TV with fewer filler channels and more of the programming patients and clients found of value. Patients could feel more comfortable as they waited for an appointment, and the office felt more comfortable because they were saving money and getting more service where they needed it.

 
For the comfort of the patients and the staff, the doctor’s office was most concerned with the reliability of the service. They needed to know that their patients could get in touch with them, and RCN’s fiber-optic network provides just that. Also, they were pleased to find that if they did need to speak to an agent, RCN Business Services has one of the shortest hold times in the industry. And they know the call will be answered by an in-house expert rather than an outsourced call center.

Now that the doctor’s office switched to RCN Business Services, they have the services they need to keep the business running smoothly, and they can focus on what’s really important – taking care of their patients.