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Ultra Feature Package Functionality and Usage

Phone Ultra Feature Package | Feature Functionality and Usage

Phone Ultra Feature Package | Feature Functionality and Usage



What features are included in the Ultra Feature Package, and how do I use them?
Good questions! Here’s a list of the features and a description of their functionality and usage.

 



3-Way Calling / Call Transfer

  • With 3-Way Calling, you can set up a conference with two other parties.
  • With Call Transfer, you can transfer a call to another number.

3-Way Calling Activation and Use:
  • During a call, quickly press the flash hook or phone switch hook once; your conversation is now on hold.
  • Wait for three short tones followed by a dial tone, then dial the number of the third person you want to include in your conversation.
  • When the call is answered, press the flash hook once to bring the first person back for the three-way call.
  • If the third person does not answer or if the line is busy, press the flash hook twice to rejoin the original call.

3-Way Calling Ringback:
  • If you hang up, you will receive a ringback to remind you that the original call is still on hold.
  • Rejoin the call by picking up the phone.

Call Transfer:
  • Press the flash-hook and dial the second number.
  • Wait until the line rings; hang up either before or after the second number answers and the call will be transferred to their line.
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Anonymous Call Rejection

With Anonymous Call Rejection, you can reject calls from callers who block their name and/or number from Caller ID displays.

  • When activated, your telephone will not ring and there will be no record of an incoming call on the the display unit.
  • Blocks calls within the United States as well as call from outside of the country as long as the calling party has a private number.
  • Remains active until you deactivate the feature.
  • Anonymous Call Rejection only rejects calls displayed as 'Private' on Caller ID.

How to Activate:
  • Dial *77 to activate Anonymous Call Rejection.

Activation Message:
  • "Your Anonymous Call Rejection Service is now on. All incoming calls will be checked for number privacy before they are allowed to complete to your line."

How to Deactivate:
  • Dial *87 to deactivate Anonymous Call Rejection

Deactivation Message:
  • "Your Anonymous Call Rejection Service is now off. Incoming calls will not be checked for number privacy status."

Additional Information:

If a caller has Caller ID Blocking on their line, they can only get through to you if you have Anonymous Call Rejection activated by:

  • Pressing *82 prior to dialing the number; this deactivates Caller ID Block and allows the call to be placed.
  • Removing the monthly subscription to Caller ID Block.
  • Placing the call through the operator.
  • Placing the call through a calling card.
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Call Forward Busy

Call Forward Busy is typically set to a fixed number, such as RCN voice mail.

  • If you do not subscribe to voice mail, the feature can be set manually to forward to a number that you designate.
  • Calls forward to the designated number when the line is busy.
  • If you have voice mail and opt to change the call forwarding number, calls will not reach voice mail.

Activation and Use:
  • Lift the receiver and listen for dial tone.
  • Dial *90 and wait for a tone; then dial the number where you would like calls forwarded when your line is busy.
  • Hang up; your calls will now forward to that number when the line is busy.

Deactivation:
  • Lift the receiver and listen for dial tone.
  • Dial *91 and hang up; forwarding is disabled.

Restrictions:
  • Call Forwarding Variable takes precedence over Call Forward Busy Line when activated.
  • You may be charged toll rates associated with the forwarding of calls if your calling plan does not cover toll calls.
  • If you forward your number to a LD/Regional phone number and your LD/Regional provider is not RCN, calls are routed by the LD/Regional carrier and billed on that company's statement....not RCN's.
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Call Forward Don't Answer

Call Forward Don't Answer is typically set to a fixed number such as RCN's voice mail.

  • If you do not subscribe to voice mail, the feature can be set manually to forward to a number that you designate.
  • Calls forward to the designated number after 6 rings if you do not answer the line.
  • If you have voice mail and opt to change the call forwarding number, calls will not reach voice mail.

Activation and Use:
  • Lift the receiver and listen for dial tone.
  • Dial *92; wait for a tone and dial the number to which calls are being forwarded.
  • Hang up; when the line is not answered, your calls will forward to this number after the 6th ring.

Deactivation:
  • Lift the receiver and listen for dial tone.
  • Dial *93 and hang up; forwarding is disabled.

Restrictions:
  • Call Forwarding Variable overrides Call Forward Don't Answer when activated.
  • You may be charged toll rates associated with the forwarding of calls.
  • If you forward your number to a LD/Regional phone number and your LD/Regional provider is not RCN, calls are routed by the LD/Regional carrier and billed on that company's statement....not RCN's.
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Call Forward Remote Activation (UCF)

With Call Forwarding Remote, you can activate call forwarding when you are away from home.

  • You can activate, deactivate or change the call forwarding number from any location by dialing a special access number and PIN.
  • Your PIN must be established at the time your service is installed; it must be 4-digits, starting with a number between 1 and 9.

Activation and Use:

Dial the Call Forward Remote access number for your home service area.


MarketAccess Number
DC Metro  1-855-787-2393
Illinois  1-855-244-2393
Massachusetts  1-855-627-2393
New York  If phone service was installed before 7/10/13, dial: 1-855-692-2393
Telephone customers installed 7/10/2013 and after, dial: 1-855-767-2393
Pennsylvania  1-855-736-2393

  1. Enter your own (RCN) 10 digit phone number followed by the # sign.
  2. Enter your PIN, followed by the # sign.
  3. The tutorial will say "Please enter the access code for the call forwarding service you wish to configure."
    • After the prompt, press *72 to activate the call forwarding feature
  4. Listen for dial tone, then enter the telephone number to which you are forwarding your calls.
  5. Enter the number the same way you dial the number from your RCN line.
    • For example: If you normally dial 10 or 11 digits, enter the same amount of digits when entering the number to which calls will be forwarded.

Deactivation:
  • Dial the Call Forward Remote access number for your home service area. (See above)
  • Enter your own (RCN) 10 digit phone number followed by the # sign
  • Enter your PIN, followed by the # sign
  • After the prompt, press *73 to deactivate the call forwarding feature.
  • A busy tone signifies the feature is deactivated. (You do not have to enter the forwarding number.)
  • Note: Customers can deactivate this feature from home by simply picking up the phone and pressing *73

Restrictions:
  • Call Forward Remote (UCF) takes precedence over Call Forward Busy Line, Call Forward Don't Answer and Call Forward Busy Line/Don't Answer.
  • If you have voice mail, you usually have both Call Forward Busy Line/Don't Answer on your line.
  • Voice mail will not function when UCF is on the line; calls will forward to the designated number instead.
  • If Call Forward Variable is on the line, Call Forward Remote (UCF) cannot be remotely activated.
  • Calls cannot be forwarded to international numbers.
  • When forwarding a number, you are billed according to your local/long distance calling plan.
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Call Forward Variable

With Call Forward Variable, all incoming calls, regardless of whether your line is busy or unanswered, are forwarded to a number of your chosing.

  • You can activate and deactivate this feature and change the destination number as needed.
  • Depending on the call plan on your line, Regional or Long Distance charges may apply to any forwarded calls.

Activation:
  • Lift receiver and listen for a dial tone.
  • Press *72 and listen for a confirmation tone.
  • Dial the number where you would like your calls forwarded.
  • You will hear a confirmation tone indicating Call Forwarding is in effect.

Deactivation:
  • Lift receiver and listen for a dial tone.
  • Press *73
  • You will hear a confirmation tone indicating Call Forwarding is deactivated.

Restrictions:
  • You may continue to make outgoing calls while this feature is activated.
  • If both Call Waiting and Call Forward Variable are on a line, Call Waiting does not operate while Call Forwarding is activated.
  • Calls forwarded to a Regional or Long Distance number are be billed as such; if the Regional/LD provider is not RCN, calls are routed by the LD/Regional carrier and billed on that company's statements....not RCN's.
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Call Return

Call Return will state the last number that called (area code and phone number), as well as the date and time of the call.

Activation:

  • For Call Return, lift the receiver and dial *69.
  • This announcement plays:
    • "The incoming number was (area code and phone number). The call was received (date) at (time)."
    • "To return the call, press 1. Otherwise, please hang up."
  • Dial the number where you would like your calls forwarded.
  • You will hear a confirmation tone indicating Call Forwarding is in effect.
  • If you press 1 and the line is busy, you will hear this announcement:
    • "The number you are calling is busy. You will be notified by a special ring when the party is free."

  • Deactivation:
    • Lift the receiver and press *89.
    • You will hear an announcement stating: "All outstanding automatic recall requests have been deactivated."
    • Call Return will cease attempts to reach the last caller.

    Restrictions:
    • Not available with Remote Call Forward.
    • Will not connect to a number outside of the customer's Local calling area.
    • A recording will state:"The number you are trying to reach cannot be handled."
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    Call Waiting

    With Call Waiting, you are notified that a second caller is trying to reach you, and you can choose to connect with that caller.

    • This feature remains active on the line unless you deactivate it.
    • Emits a special tone indicating a second incoming call.
    • Allows you to switch between callers as often as you'd like.
      • Each call is private and cannot be heard by the other party.

    Activation and Use:
    • While on a call, a tone indicates a call is waiting.
    • Press the receiver or flash button once.
      • This puts the first caller on hold and connects the user to the second call.
    • To return to the first call, press the receiver or flash button once and release it.
    • To switch between calls, repeat these steps.

    Temporarily Cancelling Call Waiting:
    • Before a Call
      • Listen for dial tone and dial *70.
      • Listen for three brief tones, followed by a normal dial tone.
      • Dial the telephone number of the person you wish to call.
      • Call Waiting will not interrupt this call.
    • During a Call
      • Press the receiver or flash button and release it quickly.
      • Listen for the dial tone and dial *70.
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    Caller ID (with name and number)

    With Caller ID, the number and name (if available) on incoming calls are displayed,


    To Block your Number from being Displayed:
    • Listen for dial tone and dial *67.
    • Listen for a confirmation tone, followed by dial tone.
    • Dial the intended telephone number.

    Additional Messages Displayed on Caller ID Units:
    • Out of Area, Unknown or Unavailable:
      • The call is coming from an area that does not have Caller ID technology.
      • The call is being carried on a network without Caller ID technology.
    • P or Private:
      • The caller is blocking their name and/or number.
    • E or Error:
      • The display unit or telephone cannot identify the caller's phone number.
      • Answering the phone too quickly may also display this message.

    Rules and Restrictions:
    • You must have a Caller ID-capable phone or Caller ID box in order to use this feature.
    • Displays up to 15 characters of the calling party's name, last name first, on the first or second ring.
    • Displays non-listed and non-published phone numbers.
    • For multiple line businesses, prepaid calling cards, or telemarketing/debt collecting auto-dialers: city and state will display.
    • New or recently changed listings may not display; instead, only the number will appear on the end user's display unit.
    • Most display units show date and time, and store caller information even if a message isn't left.
    • Display units are purchased separately; display messages may vary.
    • RCN Caller ID will work with any display unit, regardless of manufacturer.
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    Distinctive Ring

    With Distinctive Ring, you are allowed up to 2 additional phone numbers while having only one physical line.

    • Each number has a special ring cadence which enables the end user to determine what number is being called.
    • You may have one free directory listing per distinctive ring number.
    • The Call Waiting tone matches the distinctive ring pattern.

    Restrictions:
    • Not compatible with Call Forward Remote or Toll-Free Service.
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    Repeat Call

    With Repeat Call, the last number that rang busy is automatically redialed. You are notified when the line becomes available.

    • Calls the line every 40 seconds for 30 minutes and you are notified with a special ring when the line is available.
    • The feature is capable of re-dialing multiple numbers:
      • Repeat Call signals when one of the lines is available; however, the calling party will not know which number is calling back unless the end user has Caller ID service.
      • When both lines become available, the calling party's phone will ring distinctively to indicate that the call can be connected.

    Activation:
    • Lift the receiver and dial *66.
    • If the number is available, the call is connected.
    • If the number is unavailable, an announcement tells the customer Repeat Call is in effect and advises the customer to hang up.
      • Repeat Call attempts to connect with the number for the next 30 minutes.
      • When the line is available, the customer is alerted with a special ring.
      • Lift the receiver and the call is connected.

    Deactivation:
    • Lift the receiver and dial *86.
    • The customer hears this announcement: "The Repeat Dial Feature has been deactivated."
    • If Repeat Call is deactivated for one of the numbers for which it was activated, it cancels Repeat Call for all numbers.

    Restrictions:
  • Repeat Call is not compatible with activated Call Forward Variable, Remote Call Forward, Toll-Free services and Charged services (900, 976, etc.)
  • Calls from outside the local calling area may not connect.
  • A recording states: "The number you are trying to reach cannot be handled by automatic call back. Please dial directly."

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    Selective Call Forwarding

    With Selective Call Forwarding, you are able to select a list of numbers that will automatically forward to a single number that you designate. You can choose a maximum of 10 telephone numbers to forward to another location.


    Activation and Use:
    • Lift the receiver and dial *63.
    • Press 3 to turn this service on and closely follow the set up tutorial:
      • Dial the number to which you want your calls forwarded and press the # key.
      • Enter a maximum of 10 numbers (entries) that will automatically forward to that number when calling the subscriber.

    To Add the Last Incoming Telephone Number to your List:
    • Before receiving another call, pick up the receiver and dial *63.
    • A recording will ask if you want to forward this number.
    • Follow the prompts; listen for the confirmation.

    Deactivation:
    • Lift receiver and dial *83.
    • Press 3 to turn this service off.
    • Follow the tutorial to remove entries:
      • To remove one entry, enter the number and press #.
      • To remove all entries, press *08*.

    Restrictions:
    • Call Forward and Ultra Call Forward take precedence over Selective Call Forward.
    • If Call Forward Variable is activated, it takes precedence over Selective Call Forward.
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    Selective Call Rejection (Call Block)

    With Selective Call Rejection, you can block up to 10 incoming numbers from calling you.

    • A message plays to blocked callers stating you are not receiving calls from that number.
    • Selective Call Rejection is also referred to as Call Block for digital phone customers.

    Activation and Use:
    • Lift the receiver and dial *60 and listen to the prompts.
    • You may choose to either:
      • Block the last incoming call after it is received. To reject the last caller, press #, then 01, then #.
      • Block a specific number. Press #, dial area code and number, then press #.
    • The prompts walk you through the set up process:
      • To turn this service on, press 3.
      • To add an entry, press #.
      • To Remove 1 or more entries Press *.
      • To hear entries on your list Press 1.
      • Dial the number to be added and Press #.

    Deactivation:
    • Lift the receiver and dial *80
    • A recording states: "All outstanding automatic recall requests have been deactivated."
    • Call Return will cease attempts to reach the last caller.

    Restrictions:
    • Not available with Remote Call Forward, Foreign Exchange or Toll-Free Services.
    • Will not connect to a number outside of the local calling area. A recording states: "The number you are trying to reach cannot be handled."
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    Speed Dial

    With Speed Dial (Single Digit), you are able to make local and long distance calls by pressing a single digit speed dial code.
    • You can program up to 8 speed dial numbers on your line using 2 through 9 on the keypad.
    • After programming each number, you must press the associated digit between 2 thru 9 followed by # to call a specific number.

    With Speed Dial (Double Digit), you are able to make local and long distance calls by pressing a double digit speed dial code.
    • You can program up to 30 speed dial numbers on your line using 20 through 49 on the keypad.
    • After programming each number, you must press the associated digit between 20 thru 49 followed by # to call a specific number

    Single Digit Speed Dial Activation:
    • Lift receiver and dial *74.
    • Press the speed code (2 through 9) followed by the desired phone number.
    • Listen for the confirmation tone and hang up.
    • Repeat steps for other speed dial codes.

    Double Digit Speed Dial Activation:
    • Lift receiver and dial *75.
    • Press the speed code (20 through 49) followed by the desired phone number.
    • Listen for the confirmation tone and hang up.
    • Repeat steps for other speed dial codes.

    Single and Double Digit Speed Dial Deactivation:
    • To remove a number from the Speed Dial Single Digit or Double Digit, you must replace it with another number.

    Restrictions:
    • Not compatible with Remote Call Forward.
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    Voice Mail

    Basic Voice Mail provides you with one mailbox to receive, send, store, and retrieve voice messages.

    • Message length is a maximum of 2 minutes.
    • The number of messages per mailbox is a maximum of 20.
    • Un-played messages are stored for a maximum of 30 days.
    • Saved messages are stored for a maximum of 30 days.

    Market AreaLocal Voice Mail Access Number
    Washington DC  202-248-3333
    Maryland  301-915-3333
    Virginia  571-641-3333
    Illinois  312-643-3333 and 847-213-3333
    Massachusetts  617-948-3333 and 508-405-3333
    Manhattan, NY  212-784-3333
    Queens, NY  718-552-3333
    Greater Allentown Area, PA  610-351-6550
    Bangor, Pen Argyl and Easton, PA  610-438-6550
    Philadelphia and Surrounding Areas, PA  484-452-6550
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    Call Logs

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