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RCN's Customer Pledge: Our Service Redefined.

Service Redefined

We’ve made a pledge to our customers to put them first in everything we do.
We are dedicated to going the extra mile with warmth, compassion and a smile;
a smile in our voice, and a smile in our step. It’s how we ensure our customers’
experience is great, every time.

The RCN
Customer Pledge

  • 24x7 U.S.-based customer service
  • We will do what we say we’re going to do
  • 30-Day Money-Back Guarantee
  • On-Time Guarantee
  • Easy-to-understand bill
  • No mandatory contracts
  • Service calls 7 days a week
  • We’ll make every effort to resolve
    your issue the first time

The Customer Pledge in Action

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We will do what we say we’re going to do.
We’ll make every effort to resolve your issue
the first time.
Service calls
7 days a week.
24/7 U.S. based
customer service.