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Home Networking Information (FAQ)

 Home Networking Information (FAQ)

I can't connect. What should I do?

Power down your computer. Remove the power cord from the Gateway and wait for 30 seconds. Plug the power cord back into the Gateway and wait for the Cable Modem light to turn solid green. Power up your computer and attempt to check your e-mail or surf the Internet.

How do I access the Gateway's internal web page? Open your web browser and type in the Address bar: http://192.168.0.1, then hit Enter. You will be prompted for a username and password. Leave the Username blank, and type in "admin" without the quotes for the password.

Where can I find my Internet IP (WAN IP)? Open your web browser and type in the Address bar: http://192.168.0.1, then hit Enter. You will be prompted for a username and password. Leave the Username blank, and type in "admin" without the quotes for the password. Click on the Basic link on the left Your IP address is listed at WAN IP Address

Where can I find my MAC Address? The MAC address is located on bottom of your Gateway. It is a 12 character alpha numeric (numbers and letters) Locate the line labeled MAC Address and write down the letters and numbers that appear, for example: 00-B0-D0-74-6A-A0
NOTE: There will never be letters other than ABCDEF

I cannot access the Internal setup page, What do I do?

Check the Proxy and Dial-up settings on your Internet browser. Internet Explorer In Internet Explorer, click on Tools, then Internet Options or Options. Click the Connections tab. 3. Select Never dial a connection. Click on the button marked LAN Settings. Make sure all options on that screen are deactivated. There are 2 sections. You may need to press Advanced to clear the options enabled in that window. Click OK until the Internet Options window is closed. Close and restart Internet Explorer. Try to access the internal setup page located at http://192.168.0.1 Netscape Open Communicator. Go to the Edit menu. Click on Preferences. Click on the plus next to Advanced. Click on Proxies. Check Direct connection to the internet. Click OK. Try to access the internal setup page located at http://192.168.0.1

How do I get Half-Life: Team Fortress to work with the Gateway?

See page 48 of the Linksys manual which you can download here.

Can I run an application remotely over the network?

That depends on the application. Refer to the application's instruction manual to see if it can be run remotely.

My web page hangs, downloads are corrupt, or nothing but junk characters are being displayed. How do I correct this? Windows 95 / 98 / ME Click on Start, then Settings, then Control Panel Double-click on the Network icon Select the network adapter and click on the Properties button Click on the Advanced tab Click on Duplex Mode From the Value drop-down menu, select Half Duplex Press OK until you are prompted to reboot the computer. Restart the computer and the network setup should work correctly. Windows NT 4.0 Click on Start, then Settings | Control Panel Double-click on the Network icon Click on the Adapters tab Select the network adapter and click on the Properties button Click on the Advanced tab Click on Duplex Mode From the Value drop-down menu, select Half Duplex Press OK until you are prompted to reboot the computer. Restart the computer and the network setup should work correctly Windows 2000 Click on Start, then Settings, then Control Panel Double-click on the Network and Dial Up Connections icon Right-click Local Area Connection, then Properties Click on the Configure button Click on the Advanced tab Click on Duplex Mode From the Value drop-down menu, select Half Duplex Press OK and restart the computer. The network setup should work correctly. Windows XP From the desktop, right-click My Computer, then Properties Click on the Hardware tab Click the Device Manager button Click the plus sign next to Network adapters Choose your network interface card from the list From the Action menu, choose Properties Click on the Advanced tab Click on Link Speed/Duplex Mode From the Value drop-down menu, select Half Duplex Press OK and restart the computer. The network setup should work correctly.

How do I release and renew my WAN IP address? Open your web browser and type in the Address bar: http://192.168.0.1, now hit Enter. You will be prompted for a username and password. Leave the Username blank, and type in "admin" without the quotes for the password. Click on the Basic link Click on the Renew NAT Lease button

How do I release and renew my computer's IP address?

Windows 95 / 98 / ME Click on Start, then click Run and type in "command" without the quotes and hit Enter. At the command prompt type in "winipcfg" without the quotes and hit Enter. Click on the Release All button 4. Click on the Renew All button 5. Click OK to close the window.

Windows NT 4.0 / 2000 / XP Click on Start, then click Run and type in "cmd" or "command" without the quotes and hit Enter. At the command prompt type in "ipconfig /release" without the quotes and hit Enter. This will release your computer's current IP address. At the command prompt type in "ipconfig /renew" without the quotes and hit Enter. This will assign your computer a new IP address. At the command prompt type "exit" without the quotes to close the window.

Can multiple gamers on the same LAN get on one game server and play simultaneously with just one public IP address?

It depends on which network game or what kind of game server you are trying to connect to for gaming. For example, Unreal Tournament supports multi-login with one public IP. You should consult the game manufacturer's documentation or website.

Will RCN Tech Support assist Me in setting up additional Computers Wireless/Hardwired if an RCN technician didnt install them originally?

Yes, Technical support will assist in configuring both wireless and hardwired computers when connecting to an RCN owned Gateway.

How can I test the signal strength of my wireless connection? After installing the PC Card, the Wireless Network PC Card WLAN Monitor icon will appear in your system tray. Double-click the icon. The Link Information screen will appear. From this screen, you can find out how strong the current wireless signal is and how good the connection·s quality is.
Signal Strength - The Signal Strength bar indicates signal strength, from 0 to 100%. Signal Strength is a measurement of the overall connection between an Access Point and a wireless client.

Link Quality - The Link Quality bar indicates the quality of the wireless network connection, from 0 to 100%. Link Quality is a measurement of the available bandwidth after removing noise and/or interference.

Where can I get drivers for my PCI card and my wireless network adaptor?

WMP11 - Linksys PCI card:

WPC11 - Instant Wireless Network Adapter

GATEWAY CAPABILITIES

Does the Gateway support IPSec Pass-Through?

Yes, IPSec pass-through is a built in feature of the Gateway.

Does the Gateway support IPX or AppleTalk?

No. TCP/IP is the supported Protocol for WAN to LAN communication. AppleTalk can be used for LAN to LAN, but is not supported.

Can I send files using ICQ throughout the Gateway?

Yes. Please see the following article on the Linksys website: Transferring files via ICQ® behind a Linksys Router

Will the Gateway function in a Macintosh environment?

Yes, but the Gateway's setup page can only be accessed by Internet Explorer 4.0 and Netscape Navigator v4.0 or higher for Macintosh.

Does the Gateway pass PPTP packets or actively route PPT sessions?

Yes, the Gateway allows PPTP packets to pass through.

Does the Gateway replace a standard cable modem?

Yes, the Gateway replaces your current modem because the Gateway has an integrated cable modem.

How many ports can be simultaneously forwarded?

Theoretically, the Gateway can establish 520 simultaneous sessions, but can only forward 10 ranges of ports.

Is the Gateway cross-platform compatible? In other words, can I hook both Macs and PCs to the Gateway?

Yes, any platform that supports Ethernet and TCP/IP is compatible with the Gateway.

NOTE: We currently only support Microsoft Windows (98, 2000, NT, XP) for the Gateway.

What type of Firewall does the Gateway have?

The internal Firewall of the Gateway uses NAT and TCP/IP port inspections. It also has SPI (Stateful Packet Inspection).

Where can I get more information without having to call?

If you need more advanced information, or can't find the answers in the FAQ, you can refer to http://support.linksys.com

What is the maximum number of VPN sessions allowed by the Gateway?

At least one VPN session will be allowed by the Gateway. Please see the following article on the Linksys website: Routers and Multiple IPSec connections

Does the Gateway act as a DHCP server?

Yes, the gateway has DHCP server software built in.

What is the memory buffer of the Gateway?

1Mb buffer and 512k Flash.

What features are supported by the Gateway?

    Prevents DoS (Denial of Service) Attacks E-mail and Web-based Logging of Security Events MAC Address Filtering, Port Forwarding, DMZ Support Configurable through Your Networked PC·s Web Browser Supports VPN Pass-Through for IPSec, PPTP, and L2TP Protocols Internal 4-Port Switch Dramatically Speeds Up Your Network DHCP Server Capability to Assign IP Addresses Automatically Wireless Capabilities Available with Use of Optional WPC11 (sold separately) Supports a High Data Rate of up to 11Mbps for up to 28 Simultaneous Wireless Connections Capable of 64 and 128-Bit WEP Encryption

Is the customer required to have at least 1 PC hardwired via Ethernet at install?

Yes, For trouble shooting purposes customers are required to have at least 1 PC connected via Ethernet to the HLAN gateway.

DEFINITIONS

What is NAT (Network Address Translation)?

Network Address Translation (NAT) translates multiple IP addresses on the private LAN to one public address that is sent out to the Internet. This adds a level of security since the address of a PC connected to the private LAN is never transmitted on the Internet. You may have many private addresses behind this single address.

What is DMZ?

Demilitarized Zone (DMZ) allows one IP address (computer) to be exposed to the Internet. Some applications require multiple TCP/IP ports to be open.

What is the 802.11b (Wireless B) standard?

802.11b standard is one of the IEEE standards for wireless networking hardware. Products that adhere to a specific IEEE standard will work with each other, even if they are manufactured by different companies. The 802.11b standard specifies a maximum data transfer rate of 11Mbps, an operating frequency of 2.4GHz, and WEP encryption for security. 802.11b networks are also referred to as Wi-Fi networks.

What is the speed of the 802.11b (Wireless B) standard?

The 802.11b standard specifies a maximum data transfer rate of 11Mbps using an operating frequency of 2.4GHz.

What is 802.11g?

802.11g -- Newer faster version of 802.11b and provides 20+ Mbps in the 2.4 GHz band.

What is WEP?

Wired Equivalent Privacy (WEP) is a data privacy mechanism based on a 64-bit or 128-bit shared key algorithm, as described in the IEEE 802.11 standard. It provides a level of security for wireless data transmissions.

What is a MAC address?

A Media Access Control (MAC) address is a unique number assigned by the manufacturer to any Ethernet networking device, such as a network adapter, that allows the network to identify it at the hardware level.

What is an SSID?

Service Set Identifier (SSID) is the password used by wireless devices when they want to connect to a wireless network. The SSID differentiates one WLAN from another, so all access points and all devices attempting to connect to a specific WLAN must use the same SSID. A device will not be permitted to join the WLAN unless it can provide the unique SSID. An SSID is also referred to as a Network Name because it is the name that identifies a wireless network.

Note: The SSID name is case-sensitive.

Can information transmitted wirelessly be intercepted?

WLAN features two-fold protection in security. On the hardware side the signal is scrambled. On the software side WEP is used to add security to the transmission.

 

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